HABON's CV
Profile summary
Customer Service & Call Center Agent with 3 years of experience across 5 organizations, bringing GCC experience in customer support operations. Confident in ability to manage inbound communication channels, handle member registrations, and coordinate with internal teams. Committed to maintaining professional communication standards and delivering clear assistance to clients.
Career highlights
Customer Support Operations: Managed inbound communication channels and customer support operations at Rabileh Cargo and Shipping across the 2024 to 2025 period.
Key skills
Professional experience
- Served as the first point of contact for members, providing clear and welcoming support in person, by phone, and through WhatsApp.
- Managed registrations, appointment schedules, class bookings, cancellations, and member records with close attention to detail.
- Coordinated communication between members, coaches, staff, and management to support smooth daily operations.
- Resolved membership, scheduling, and service concerns calmly while maintaining a positive customer experience.
Managed customer support operations within inbound communication channels, directing client inquiries and coordinating with internal teams across the Dubai facility to maintain professional service delivery standards.
- Answered inbound phone enquiries from customers and provided clear assistance regarding shipment status and cargo services.
- Coordinated with internal departments to track and follow up on pending customer requests for timely resolution.
- Maintained updated client records and resolved customer concerns by following standard communication procedures.
Executed administrative tasks and data entry functions within a hospital setting throughout 2023 and 2024, maintaining accurate records and handling documentation.
- Supported community-facing activities and communicated respectfully with colleagues and people from varied backgrounds.
- Handled documentation within a team environment to ensure records remained accurate.
Handled customer inquiries by phone across the 2024 to 2025 period, communicating professionally and maintaining accurate customer records while ensuring clear information was provided.
- Coordinated with relevant teams to support timely service for customer requests.
- Assisted with resolving customer concerns while maintaining a helpful approach.
- Maintained patient and administrative records across 2023 and 2024 to support hospital operations.
- Supported community outreach initiatives by communicating with individuals from varied backgrounds.
Education
Public Health
Languages
Arabic · Fluent
English · Fluent